Visiting businesses all over the US and especially Orange County and Southern California has been eye opening and thought provoking. Here are some thoughts about what I have seen as Professional Organizer in big and small businesses.
1. Employee clutter
Walking through office after office, year after year, the first thing I notice are the boxes on top of file cabinets and hallways, paper piled up on employee desks, bare walls, stained furniture, messy break rooms, broken furniture, electronics, messy utility areas, dated decor, poor lighting and improperly placed furniture, over-utilization of paper, electric usage and way too much coffee and not enough water and nutritious fluids, not to mention old food in the fridge.
2. Poor Communication
Even the most educated people, doctors, lawyers, university professors, scientists, ceo’s, cfo’s, bosses, gate-keepers all using improper language which causes procrastination, unfulfilled goals, unhappy relationships, poor customer care, decreased productivity and efficiency and a sense of drudgery throughout the work processes. I learned all the communication techniques that existed for increased productivity and found they were short term motivators. I created a communication skill out of identifying improper use of language on a massive scale. I created a few changes to our language which magically fix our entire beings to stop procrastination, mistakes, and glitches in our goals and quotas.
3. Robotic and Lifeless Services
Customer care and product development suffering from lack of imagination, creativity, humanistic focus, employees and upper management suffering from sleep deprivation, improper nutrition, stifled dress codes, improper usage of breaks, lack of recognition of interpersonal aspects of employee and customer service and satisfaction, under utilized employee assistance services, lack of visitation and usage or over usage of health services. Disconnected communications between departments, and disrespectful and apathetic behaviors amongst employees and towards customers. Tired, grouchy, uncommunicative, resentful employees, long-term challenges unresolved with long meetings and a blah sense of fortitude.
It is a lot to take in, as a person and professional that sees clear paths for companies with great challenges. Also, as a solution finder, I realize that introducing, encouraging and most of all enforcing specific basic methods, ideas and thoughts will generate greatness for American and European companies and that a great shift instead of a great divide will occur.
Coming from a long background of corporate sales, training and program development, working for Wilson Learning
(started by Larry Wilson of the One Minute Salesperson and the beginning of International Corporate Training Programs in the 90’s), working as a corporate trainer for 17 years and being a psychotherapist and on the panels of EAP’s (employee assistance programs) for 10 years I can see that the changes for company growth, executive excellence and leadership, employee consistency, productivity and efficiency is not a matter of a total overhaul, but yet a few tweeks, a few weeks and a few language and behavioral changes.
Working with large and small businesses for many years is very gratifying and the success track of the businesses that have adapted the methods and teachings of www.southocwellness.com have been astounding. Increase in sales, customer and employee satisfaction are just a few of the perks of the learning curve. We offer business productivity tools, increased attendance at work, small business coaching, coaching and mentoring, workshops, seminars, business consulting and corporate wellness programs. Getting better at business is our business. Getting fame and recognition, a healthy stable in-flow of money, long-term customers and employees, better community relationships, notoriety and respect is earned through language not through time.
Call 949-709-7000 for a free business consultation and get some free career coaching while your at it.
Marla Stone, MSW, Business Coach and Lifestyle Consultant will help you define what you value in life and business so you will move forward to reaching goals, dreams and your ideal lifestyle.
